Shipping policy

Thank you for shopping with Harry Munson. We specialize in the global supply and cross-border distribution of a full range of bag products, including fashion handbags, casual tote bags, backpacks and functional daily bags. We focus on standardized order handling and professional protective packaging, striving to ensure every bag item is fully inspected and well-protected, so that customers can receive their orders accurately, in pristine condition and within a reasonable delivery period.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our team will conduct detailed appearance inspection, accessory checking and customized shockproof packaging for all bag products to prevent scratches, extrusion damage and shape deformation during long-distance transportation.

If we experience a high volume of orders during peak shopping seasons, promotional activities and official holidays, processing times may be extended. Customers will be notified via official email promptly if there are any significant delays in order preparation and shipment arrangement.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the actual volume, weight and international shipping destination of your ordered bag products.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier operational delays, complex customs clearance procedures, severe weather conditions, logistical scheduling constraints, or regional holidays. All estimated delivery durations are for reference only and do not serve as guaranteed delivery deadlines.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive an official shipment confirmation email attached with complete parcel tracking codes and logistics inquiry information.

Tracking details typically become available within 24-48 hours after shipment due to the conventional data synchronization cycle of cross-border logistics platforms.

4. Incorrect Address Disclaimer

Please carefully verify and confirm the accuracy and completeness of your shipping address, postal code and recipient contact details during order checkout.

Harry Munson is not responsible for misdelivery, loss or return of parcels caused by incorrect or incomplete address information provided by customers. If a package is returned to our warehouse purely due to customer address errors, additional reshipping fees may be applied for secondary delivery services.

5. Lost or Damaged Packages

Lost Packages:

If your package is confirmed lost in transit or the logistics tracking status remains stagnant for a long period, please contact our customer service team within 7 days of the expected delivery date to launch a logistics investigation and after-sales solution process.

Damaged Items:

If your bag products arrive with surface damage, structural deformation, broken accessories or torn packaging during transportation, please contact us within 48 hours of delivery and provide clear photos of the damaged items and original packaging. We will review the specific situation comprehensively and resolve the issue as quickly as possible.

6. Bag Care and Usage Notice

All bag products must be used, cleaned, stored and maintained strictly in accordance with the care instructions attached to each item. Harry Munson is not responsible for product wear, peeling, deformation or functional damage caused by improper cleaning methods, private modification, overloading storage and other incorrect manual misuse of bag products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may be charged according to the local tariff policies of the destination country. These additional charges are the sole responsibility of the customer and are not included in the product price or shipping cost.

We will provide complete standard customs declaration documents to support smooth customs clearance, and we shall not be liable for cargo detention or delivery delays caused by local customs inspection and policy adjustments.

8. Logistics Service Statement

We strictly follow international cross-border logistics specifications to standardize the packaging and delivery process of all bag products. To ensure delivery accuracy, no modification of order shipping information is permitted after shipment.